Return Policy
At La Petite Maison we want you to feel confident when purchasing our products online:
If you are not 100% satisfied with your full priced purchase, we are happy to exchange for another item or provide a store credit.
We do not offer refunds. A store credit will be issued to your customer account for the purchase amount (less freight).
Refunds will be issued on faulty goods only.
SALE ITEMS - Regrettably we do not offer exchanges or store credit on SALE ITEMS and JEWELLERY.
Please follow the exchange instructions below so that we can help you choose your perfect item.
CONDITIONS FOR RETURNS & EXCHANGES
There are just 3 simple rules in order to return or exchange a product with La Petite Maison.
1. Products must be returned within 7 days of receiving item(s).
2. Original tags must remain attached.
3. Item(s) must be in original condition, unworn, unsoiled and in original packaging.
No items which have make-up marks will be accepted for exchange.
1. Products must be returned within 7 days of receiving item(s).
2. Original tags must remain attached.
3. Item(s) must be in original condition, unworn, unsoiled and in original packaging.
No items which have make-up marks will be accepted for exchange.
HOW TO RETURN AND EXCHANGE - all tags are intact and items are unworn as per the conditions above
Contact La Petite Maison via email at [email protected] and notify us of your intended exchange or return.
To post the item, you will need to purchase a prepaid Express Post Satchel at your local post office.
Included the following items in your satchel:
· Items you wish to return/exchange
· La Petite Maison invoice
Contact La Petite Maison via email at [email protected] and notify us of your intended exchange or return.
To post the item, you will need to purchase a prepaid Express Post Satchel at your local post office.
Included the following items in your satchel:
· Items you wish to return/exchange
· La Petite Maison invoice
Please hold onto the tracking number for your package once you have posted it.
Once your package is received by La Petite Maison your exchange or credit voucher shall be processed immediately and an email will be sent to you to confirm this.
Expenses associated with postage shall not be refunded on any return items. A store credit will be given for the original value at time of purchase, excluding the shipping cost.
Expenses associated with postage shall not be refunded on any return items. A store credit will be given for the original value at time of purchase, excluding the shipping cost.
Please note, La Petite Maison cannot be held liable for any items lost in transit, so keep that tracking number safe!
If you have any queries regarding the returns and exchanges process, do not hesitate to contact La Petite Maison by email
If you would like some help choosing your size and choice of outfit email us on [email protected]
Alternatively, you can call us +61 4773 9785 or +61 409 091 932.
