FAQs
HOW DO I PLACE AN ORDER?
lapetitemaison.com.au is designed to make shopping for your favourite designer products a breeze! Simply choose from one of the dropdown menu options : CLOTHING, ACCESSORIES, HOMEWARES, DESIGNERS or SALES to navigate to your chosen item/s. Select your size and colour and click on ADD TO CART. Once you have completed your shopping, go to the CHECKOUT. You will then create an account, enter your details and pay with Eway, PayPal or Zip to complete the purchase.
Your order will be processed and sent the same day if your order is received by 12pm Monday to Friday. We do our best to express post within Australia for next day delivery.
Timing is a guideline only as we cannot be held accountable for circumstances with post, traffic, customs etc once your item has shipped. Please read our Shipping Information on the bottom of our Home page.
We are so sorry if this happens.. Please contact us by phone on + 61 2 4773 9785 or +61 409 091 932 or send an email to [email protected] and we will resolve your problem immediately. Please contact us within 2 days of receiving your order.
You may choose a Credit Note or Exchange for full priced Items excluding earrings. Their is no refund or exchange on sale or discounted items. Our Exchange or Refund policy is within 7 days of receiving goods. We are unable to except goods that are not in their original sale condition. All swing tags must be on your item. The cost of the return freight is the responsibility of the customer. We ask that all returns are sent via Registered Express Post with a signature on arrival. We do not exchange or offer a store credit for any item that is a sale item.
Yes you can! You may use your online credit note or e-gift card at our online store. Just enter the code at the checkout. Credit notes and gift cards issued in store may not be used online. They may only be used at our Mulgoa Boutique.
No, we do not offer online lay-by. We do offer lay-by for in-store purchases on full priced Items only.
Yes we do. We offer international shipping to New Zealand is $29.95 and all other countries $49.95
Yes, we do if you spend over $350.
La Petite Maison cannot be held responsible for any extra charges that may be applied to your item by customs. The responsibilities for any custom duties, foreign taxes and charges or any other fees which may be imposed will test with the customer..
As well as our e-boutique, we would love you to join our Instagram and Facebook pages that are updated regularly.
We have a bricks and mortar Boutique - 1308 Mulgoa Rd, Mulgoa NSW 2745.
Yes please ! We would love to hear from you! You may send us an email to [email protected]. We hope you enjoy your shopping experience with La Petite Maison E-Boutique.
